Return & Exchange

Thank you for choosing The Kitchen Barista & Gifts! We value your satisfaction and aim to provide you with the best products and service. Please take a moment to review our return and exchange policy outlined below.

Returns and Exchanges Eligibility:

Defective or damaged items must be reported within 14 days of delivery. Please contact our customer support team to initiate the return or exchange process.
All returns and exchanges must be accompanied by the original proof of purchase (receipt or order number).
Restocking fees only apply to open and/or used items.
Non-returnable items include perishable goods, personalized or customized items, and items classified as final sale.

Return Timeframe:

You have a 90-day window from the date of purchase to return or exchange an item without incurring any restocking fees.
Machines and appliances returned after the initial 90 days will be subject to a 17% restocking fee.

Packaging Requirements:

To be eligible for a full refund or exchange, items must be returned in their original packaging.
If the original packaging is not available, a 22% restocking fee will be applied.

Return Process:

Before returning an item, please contact our customer support team at to obtain a Return Merchandise Authorization (RMA) number.
The RMA number must be clearly marked on the outside of the package.
Please include all original accessories, manuals, and any other items that came with the product.

Refund and Exchange Process:

Once we receive and inspect the returned item, we will process your refund or exchange within 1-7 business days.
Refunds will be issued in the original form of payment.
Exchanges will be subject to availability. If the requested item is unavailable, we will provide a refund or suggest alternative options.

Please note that return shipping costs are the responsibility of the customer, unless the item received was defective or damaged. In such cases, we will provide a prepaid return shipping label.

We reserve the right to deny returns or exchanges that do not meet the above criteria or if the item is deemed ineligible for return based on our assessment.

If you have any further questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer support team. We are here to assist you!

Note: This return and exchange policy is subject to change without prior notice. Please refer to our website or contact our customer support team for the most up-to-date information.