Was not sure about ordering from the Kitchen Barista, but I took a chance. It was delayed, but they kept me up to date and I got it just after Xmas. I am upgrading from my Breville barista express after 5 years. Even though the Breville is an appliance machine(lots of plastic, incl the group head) it still took me a few years to finally dial it in, where all my shots tasted great. This Quick Mill Pippa so far is great, but have not dial in my espresso shots perfectly yet, but I am getting close. I chose this machine not only because of the price, but for the simplicity of it. I am sure if I got a dual boiler, PID, etc it would be great, but I wanted something I could use without having to learn a whole bunch of different controls. And this is a basic prosumer espresso machine. So far so good. I kind of wish there was more how to videos on youtube but so far, no complaints.