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Price Matching Policy

At The Kitchen Barista, if you find a lower price online, in-store, or in print before your purchase or within 30 days after buying, we’ll match the price.*

*The Kitchen Barista reserves the right to make the final decision on Price Match requests. Limitations apply. See below for the full Price Match Policy.

Please note: We do not honour Price Match requests for products sold during special promotional periods, including but not limited to Black Friday, Cyber Monday, and Boxing Day/Week.

How to Request a Price Match

To request a price match, first confirm the product qualifies under our policy.

Eligibility Criteria

  • For purchases already made:
    The product must have been purchased within the last 30 days from The Kitchen Barista (in-store or online at www.thekitchenbarista.com).

  • Product requirements:
    The item must be identical to the one sold by The Kitchen Barista (e.g., size, model, brand, color, and quantity).

  • Pricing details:
    The price must be listed in Canadian dollars and include all associated costs such as fees and shipping.

  • Seller location:
    The product must be sold and shipped by a Canadian retailer or authorized dealer.

  • Availability:
    The product must be in stock, ready for immediate sale and shipment (same or next day).

  • Exclusions:

    • Promotional pricing (e.g., Black Friday, Cyber Monday, Boxing Day)
    • Advertising errors or misprints
    • Special pricing such as educational discounts, rebates, or clearance sales

  • Amazon.ca requests:
    Only items sold directly by Amazon.ca qualify (exclusions apply for Amazon Prime).

  • Other exclusions:
    We do not match prices from third-party sellers, marketplace vendors, auction sites, or membership-based retailers.

We Do Not Honour Price Matches For:

  • Consumables like coffee, tea, syrups, sauces, and single-serve capsules (e.g., Keurig, Nespresso).
  • Replacement parts for coffee or espresso machines.
  • Prices tied to bundles, instant rebates, or financing offers.
  • Minimum purchase quantity deals.
  • Damaged, used, or refurbished products.
  • Misprinted or inaccurate pricing.
  • Items not in stock at The Kitchen Barista.

The Kitchen Barista reserves the right to limit quantities to one (1) per Price Match request.

How to Submit a Price Match Request

  1. For a previously purchased product:

    • Online purchases: Submit your request via our website. You’ll receive a response within 1 business day, and if approved, credit will be issued within 7 business days.*
    • In-store purchases: Bring proof of the lower price (flyer, ad, or web link) and your receipt to any The Kitchen Barista location. Requests must be made in-store and cannot be processed over the phone.*

  2. For a new purchase:

    • Visit any The Kitchen Barista store with proof of the lower price before purchasing. If approved, we’ll match the price at checkout.

    • If you can’t visit a store, purchase the product at www.thekitchenbarista.com, and then submit a Price Match request online for credit.*

*Requests made within 1-7 days of purchase will be refunded to the original payment method. Requests made within 8-30 days will receive store credit.

FAQ

  1. Does the Price Match Policy apply to online and in-store prices?
    Yes, we’ll match any qualifying price from Canadian retailers or online stores.

  2. What proof is needed for a Price Match?
    Provide a flyer, advertisement, or web link showing the lower price.

  3. Does the policy apply to backordered or out-of-stock products?
    No, only in-stock items qualify for price matching.

  4. Why might a request be refused?
    Requests may be denied if the product does not meet eligibility criteria or falls under exclusions.

  5. Do free gift promotions qualify?
    No, we cannot match prices tied to bonus or free gift offers, as the value cannot be verified.

The Kitchen Barista reserves the right to accept or refuse Price Match requests.

For further questions, contact us at 1-800-123-4567.